It is your right as a volunteer that you are refunded any costs incurred by volunteering, and our responsibility to make the process as quick and straightforward as possible.
You can claim back any unavoidable costs that leave you out of pocket like transport costs, photocopying costs or the cost of materials purchased on behalf of the project you volunteer for. Where you are travelling by bus or train, you should travel using concessionary rates, if available and you are eligible. If you have a railcard you should use it, but we are not able to reimburse you for the cost of the railcard. In addition, SVS will only reimburse costs that your project cannot reimburse. If your project will reimburse you for transport, you should claim it back from them, not from SVS.
We do not normally reimburse costs incurred that could otherwise have been avoided, for example, the cost of buying sweets as a gift for members of your project. If we paid these avoidable costs we would need to restrict the numbers of volunteers that we send to projects. If you have any questions about this you should contact your relevant Project Officer.
You can fill in the form via your account on yourVolunteering.
You should contact us immediately and we’ll try to rectify the situation.